Repair Service Information
For the repair services, you may send your bag to the location as per below:
ROCKET MARKETING
010 539 7148
No. 54, Jalan Industri PBP 3, Taman Industri Pusat Bandar Puchong, 47100 Puchong, Selangor.
10am-5pm working hours
You may walk in or send us the bag via courier services.
Steps for working with repair services:
Step #1: Before sending the bag, please email us a few photos of the faulty components to hgng87@gmail.com or via Whatsapps.
With this stage, we can determine whether your bag is repairable or not.
Step #2: Please contact us with the tracking number once you have sent out the bag.
Step #3: Once we receive the bag, we will notify you and begin the repair process.
Repair Service. Lead time: 7–10 working days.
Step #4: When the repair is completed, we will send you the bag and notify you.
Terms & Conditions:
1. We do not bear any courier fees, whether you ship to us or we send to you.
2. For walk-in customers, you must retrieve the bag within 14 days of being notified; otherwise, we will dispose of it.
3. Once the repair is complete, we will ship the bag back to you as soon as you pay the courier fees.
Remarks:
Please provide us the bank transfer receipt once you have paid for the courier fees.
The bank details as below:
Bank Name: Maybank
Account Name: Rocket Marketing
Bank Account: 5571 3924 9776
If you still have more questions, please visit FAQ page – https://sensiro.co/faq